A leading microfinance institution with more than 200 branches across four states in India. Knowing the customer profile in the Indian rural markets is highly challenging as they don’t readily have their own data with necessary document support. Microfinance companies have to collect each data and create records for each one of the customers. The field staff collect the data manually which often lack quality. A mobile solution was built with digitized data collection forms to capture over 100 data points for each customer with scanning facility to capture the support document copies. This App is designed for the use, of less educated field staff by providing support local language support with intuitive user interface. Challenging internet connectivity in rural markets was managed with automatic synchronization. Time taken for customer enrollment and collection of 100 data points has been cut to a few hours from 10 days.

Digital Transformation - Process Automation, Customer Experience Details

#	Details
Name	Kyc Platform To Collect Customer Data In Rural Markets
Sector/Industry	Finance - Microfinance
Type	Digital Transformation - Process Automation, Customer Experience
Summary	A leading microfinance institution with more than 200 branches across four states in India. Knowing the customer profile in the Indian rural markets is highly challenging as they don’t readily have their own data with necessary document support. Microfinance companies have to collect each data and create records for each one of the customers. The field staff collect the data manually which often lack quality. A mobile solution was built with digitized data collection forms to capture over 100 data points for each customer with scanning facility to capture the support document copies. This App is designed for the use, of less educated field staff by providing support local language support with intuitive user interface. Challenging internet connectivity in rural markets was managed with automatic synchronization. Time taken for customer enrollment and collection of 100 data points has been cut to a few hours from 10 days.
Services Offered	Product Ideation And Strategy Product Ux Design Product Design And Development
Approach	Agile Thinking
Solution	Web Based Los, Crm, Collections Platform Andriod Based Field Staff Mobile App
Solution Tech Architecture	Cloud-Native Architecture Vm Based High Scalability Micro-Services Architecture Orm Based Data Design
Solution Tech Stack	Django Web Framework Python, Html, Css, Js, Java, My-Sql

We have built a close partnership with SEAANT – not the typical vendor customer relationship. They actively collaborate with us to develop Apps that are deployed with our field organization. These Apps have helped us to move from paper based processes to an almost 100% digital process resulting in speed, accuracy and higher information efficiency.

Mohan Eddy
Wholetime Director